Overview

Although it isn’t a formal requirement it’s most likely that an Advanced Apprentice in this industry will have some prior experience of customer service experience but this isn’t mandatory.

With additional training, Advanced Apprentices may be able to progress in their careers to roles including Senior Customer Service Supervisor, Customer Service Manager, and a range of other Senior Customer Service related roles.

Employment Rights and Responsibilities

For details on Employment Rights and Responsibilities, please visit the latest Sector Skills Council Apprenticeship Framework document.

Personal Learning and Thinking Skills

For details on Personal Learning and Thinking Skills, please visit the latest Sector Skills Council Apprenticeship Framework document.