Overview

One of the most popular Apprenticeships in the UK, the customer service industry covers many sectors and job roles that are relevant to Intermediate Apprentices.

There are a wide variety of other job roles that are complemented by customer service skills at this level and that could benefit those choosing to undertake the Customer Service Intermediate Apprenticeship.

Those Apprentices completing their Intermediate Apprenticeship can go on to further training and education such as the Advanced Apprenticeship in Customer Service or other Advanced Apprenticeships where customer service plays an important part eg Business Administration.

Employment Rights and Responsibilities

For details on Employment Rights and Responsibilities, please visit the latest Sector Skills Council Apprenticeship Framework document.

Personal Learning and Thinking Skills

For details on Personal Learning and Thinking Skills, please visit the latest Sector Skills Council Apprenticeship Framework document.