Thursday 30 May 2013
We’re always looking at ways to improve the service we deliver to customers and as part of that on-going process we’ve made some changes to how you can contact us through email.
If you work with NCFE already, your point of contact hasn’t changed, you can still call or email your dedicated Customer Support Assistant on their personal phone number or email address.
If you don't already work with NCFE or if you're unsure who your Centre Support Assistant is we’ve created a new email address which you can use, which is [email protected] which will get you straight in touch with one of our Centre Support team who’ll be able to answer your question and give you the support you need to work with NCFE.
We also have a dedicated email address for our Finance team. If you have any questions about your statement or payments, or require copy invoices please email [email protected] and one of our Finance team will contact you. Once you've received your invoices, if you’d like more information about them then please email [email protected].
Lastly, we still have an email address for you to send centre and qualification approval applications to; [email protected], and one for certificate claims; [email protected].
We monitor these email addresses throughout the day and aim to respond to all emails within 1 working day.