Wednesday 12 November 2014
At NCFE we’re passionate about providing exceptional customer service and exceeding your expectations. We think our approach to customer service makes us different, easy to do business with, flexible and responsive – but we don’t just want you to take our word for it.
This is why this year, for the first time, we decided to put our customer service to the test by entering the Top 50 Companies for Customer Service benchmarking programme. Through entering, NCFE agreed to having our customer service put through a rigorous assessment which included ‘mystery shopping’, direct customer feedback and the monitoring of our email and call response times. Once the assessment results were compiled and analysed, NCFE was ranked against hundreds of other organisations nationwide to determine how our customer service compared against the best of the best.
The results are in…
And we’re delighted to announce the NCFE placed 8th in the country for call service in the Top 50 Customer Service Awards 2014. What’s more, we’re the only awarding organisation to feature in the Top 50 list!
Of course, we don’t intend to stop there. The main purpose for entering The Top 50 programme was to gather feedback to help us discover ways we can improve and continue to develop our high levels of service to you. We’ll use this alongside our feedback from our Use Your Voice programme to help make changes for the better. The Use Your Voice programme gives us regular feedback about how we can improve what we do, we’re always listening to our customers and we welcome your feedback so we can further enhance the way we do things!