Monday 05 October 2015
As you know, at NCFE we’re passionate about providing exceptional customer service and going out of our way to make sure working with us is easy. Our approach to customer service makes us different to other awarding organisations, flexible and responsive – but don't just take our word for it. We've entered the Top 50 for Customer Service benchmarking programme for the second year in a row.
The results are in…
And we’re delighted to announce that NCFE has been successfully placed in the Top 50 Customer Service Awards 2015, and we’re still the only awarding organisation to feature in the Top 50 list!
We find out our position in the list at the Gala Evening on 22 October, held at Old Trafford in Manchester. You, our customers, will be the first to know where we've ranked, and we're hoping to build upon our 8th place finish last year.
We entered for the first time last year, deciding to put our customer service to the test through the Top 50 Companies for Customer Service benchmarking programme. Through entering, NCFE agreed to having our customer service put through a rigorous assessment which included ‘mystery shopping’, direct customer feedback and the monitoring of our email and call response times. Once the assessment results were compiled and analysed, NCFE was ranked against hundreds of other organisations nationwide to determine how our customer service compared against the best of the best.